Last updated: May 28, 2026
Email us at support@ootwspiritguide.com — we respond within 1–2 business days.
For billing and account issues please include the email address associated with your Spirit Guide AI account.
Spirit Guide AI is a digital companion app that provides personalized guidance and reflection prompts. It's available any time, from anywhere.
Spirit Guide AI is accessible through the Spirit Guide AI iOS or Android app and through any web browser on desktop or mobile at ootwspiritguide.com. A free Invitation account or a paid subscription is needed to access personalized guidance.
After completing checkout, you'll receive a welcome email at the address you used to sign up. Use that email to log in. If you didn't receive a welcome email, check your spam folder or contact us at support@ootwspiritguide.com.
If you subscribed through the Apple App Store: your subscription is managed entirely by Apple. You must cancel through your iPhone/iPad Settings — not through us. See instructions below.
Spirit Guide AI offers three tiers:
Paid subscriptions renew automatically each month until cancelled.
If you subscribed through the Apple App Store (iOS):
Tap your name at the top to open Apple ID settings.
You will see a list of all active and expired subscriptions linked to your Apple ID.
Select the Spirit Guide AI subscription from the list.
Confirm cancellation. You will retain access until the end of your current billing period.
If you subscribed through our website: Email us at support@ootwspiritguide.com with the subject line "Cancel Subscription" and we will cancel your account within 1 business day. You retain access through the end of your paid period.
For Apple App Store purchases: All refund requests are handled by Apple. Visit reportaproblem.apple.com to request a refund from Apple directly.
For website purchases: We offer a 30-day money-back guarantee, no questions asked. If you request a refund within 30 days of purchase, we'll refund you in full. Email us at support@ootwspiritguide.com with the subject line "Refund Request."
Email us at support@ootwspiritguide.com with the email address used at checkout. We will restore access or issue a refund within 1 business day.
You can permanently delete your account and all associated personal information directly within the Spirit Guide AI iOS or Android app under Settings → Account → Delete Account.
You may also email support@ootwspiritguide.com with the subject line "Delete My Account" to request deletion.
Deletion is permanent — your account, conversation history, and personal data will be removed within 30 days. Note: deleting your account does not automatically cancel an active Apple App Store subscription — please cancel that separately through your iPhone Settings (see above).
Payment records may be retained as required by law (typically 7 years) but are held by our payment processor or by Apple (for App Store purchases), not by us.
To request an export of your personal data, email support@ootwspiritguide.com with the subject line "Data Export Request". We will provide a copy of your data within 30 days.
Use the "Forgot Password" link on the login screen to reset your password via email. If you no longer have access to your registered email address, contact us at support@ootwspiritguide.com.
Spirit Guide AI's AI is designed to provide personalized guidance and reflection prompts. If responses seem off, try starting a new session or reloading the page. If the issue continues, please describe what happened and email us — your feedback helps us improve the experience.
Spirit Guide AI is intended for adults 18 and older. If you have a concern about specific content, email support@ootwspiritguide.com with the subject line "Content Concern."
Please review our Privacy Policy and Terms of Service for full details on how we collect, use, and protect your data, and the terms governing use of Spirit Guide AI.
Spirit Guide AI is operated by Lumina Codex, LLC. Registered business contact: support@ootwspiritguide.com