Terms of Service

    Last updated: May 28, 2026

    By accessing or using https://ootwspiritguide.com or the Spirit Guide AI mobile app (the "Service"), you agree to the following Terms and Conditions.

    1. General

    Spirit Guide AI is operated by Lumina Codex, LLC. By creating an account or using the Service, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement.

    2. The Service

    Spirit Guide AI is a digital companion app that provides personalized guidance and reflection prompts. Content within the Service is provided for informational and personal-reflection purposes only and is not intended as medical, psychological, or financial advice.

    3. Subscription & Billing

    • All prices are listed in USD unless otherwise stated
    • Spirit Guide AI offers three tiers:
      • The Invitation — a free tier with up to 6 messages per 24-hour period, no payment required
      • Awareness — paid monthly subscription
      • Inner Mastery — paid monthly subscription with expanded features
    • Website pricing: Awareness — $22.22/month · Inner Mastery — $44.44/month, billed through our payment processor
    • iOS App Store pricing: Awareness — $29.99/month · Inner Mastery — $49.99/month, billed through your Apple ID
    • Paid subscriptions renew automatically each month until cancelled
    • We reserve the right to change pricing with 30 days' notice to existing subscribers

    4. Cancellation & Refunds

    You may cancel your subscription at any time:

    • Website: cancel from within your account or email support@ootwspiritguide.com
    • iOS App Store: Settings → Your Name → Subscriptions → Spirit Guide AI → Cancel Subscription

    We offer a 30-day money-back guarantee on website subscriptions — if you request a refund within 30 days of purchase, we'll refund you in full, no questions asked. Email support@ootwspiritguide.com with the subject line "Refund Request."

    Refund requests for iOS App Store subscriptions must be submitted to Apple at reportaproblem.apple.com; we are not able to issue refunds for purchases made through the App Store.

    5. Account Deletion

    You may permanently delete your account and all associated personal information at any time directly within the Spirit Guide AI iOS or Android app under Settings → Account → Delete Account. You may also email support@ootwspiritguide.com to request account deletion. Deletion is permanent — your conversation history and account data will be removed within 30 days.

    6. Acceptable Use

    You agree not to:

    • Use the Service for any unlawful purpose
    • Attempt to reverse-engineer, scrape, or extract Spirit Guide AI's systems or content
    • Share your account credentials with any other person
    • Use the Service to harm, harass, or deceive others
    • Misrepresent guidance provided by the Service as professional medical, psychological, or legal advice

    7. Intellectual Property

    All content on the Service — including text, images, logos, branding, and AI-generated guidance — is the property of Lumina Codex, LLC and may not be used without written permission. Personal notes and journal entries you create within the Service remain yours.

    8. Apple App Store

    If you access Spirit Guide AI through the Apple App Store, you agree to Apple's Terms of Use and acknowledge that Apple and its subsidiaries are third-party beneficiaries of these Terms, with the right to enforce them. Apple is not responsible for the Service or its content. All billing for App Store purchases is handled by Apple; refund requests for App Store purchases must be directed to Apple at reportaproblem.apple.com.

    9. SMS / Text Message Program

    Spirit Guide AI, operated by Lumina Codex, LLC, offers a text message program. We send two types of messages: (1) account and security messages, such as one-time passcodes used to verify your phone number and secure your account; and (2) where you separately opt in during account creation, recurring promotional messages about new features, invitations, and reflective insights.

    • Opt-out: Reply STOP to any message to unsubscribe from promotional messages. You may continue to receive account and security messages required to operate your account.
    • Help: Reply HELP for assistance, or email support@ootwspiritguide.com.
    • Message frequency: Message frequency varies; promotional messages are limited to approximately 10 per month.
    • Rates: Message and data rates may apply.
    • Carrier liability: Carriers are not liable for delayed or undelivered messages.
    • Consent to promotional messages is not a condition of creating an account or purchasing any product or service.
    • For details on how we handle mobile opt-in data, see our Privacy Policy and our SMS Terms of Service.

    10. Limitation of Liability

    To the fullest extent permitted by law, Lumina Codex, LLC shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid to us in the 3 months prior to the claim.

    11. Governing Law

    These Terms are governed by the laws of the State of Wyoming, without regard to conflict of law principles.

    12. Changes

    We may update these Terms at any time. Continued use of the Service constitutes acceptance of the updated Terms.

    13. Contact

    support@ootwspiritguide.com